FAQS

Q: How do I reserve my game package?
A: 1. Select your preferred event date.
2. Choose from our variety of game packages.
3. Browse the photo gallery to pick your favorite games.
4. Call us at 424-465-2552 or complete the contact form. Be sure to include your event’s zip code and date.

Q: When should I book?
A: We recommend booking at least 4 weeks in advance to secure your spot. Summer months fill up fast, but early reservations are welcome. Last-minute requests? Contact us and we’ll do our best to assist.

Q: Do I need to pay in full when booking?
A: No. A $50 or 50% non-refundable deposit is required to secure your date. The balance is due 3 days before the event. Orders over $300 require a 50% deposit.

Q: Is there a damage deposit?
A: Yes, a refundable damage deposit equal to your rental package is required at delivery and returned after equipment inspection.

Q: Who is responsible for the equipment?
A: The customer is responsible for the care and security of rented equipment during the rental period. Any lost or damaged items will be charged to the renter.

Q: Where can games be set up?
A: Games must be set up on firm, dry, flat surfaces (asphalt, cement, or grass). We do not set up on muddy or wet areas.

 Q: What happens if it rains or if inclement weather impacts my event?  

A: It is the renter’s responsibility to monitor weather conditions. Refunds will not be issued if a cancellation is not made due to unfavorable weather or unforeseen circumstances.  Cancellations must be made at least 48 hours before the event date to be eligible for rescheduling. A credit will be applied to your account, allowing you to reschedule your event within one year. 

 Q: Am I responsible for setting up the equipment?
A: No, our team handles all setup and breakdown to ensure everything is installed safely and correctly. If any adjustments are needed, please inform our team during setup, as games cannot be moved once they have completed installation. The customer assumes responsibility for any damage or breakage that occurs after setup is complete. 

Q: Why is my ID required?
A: For fraud prevention and quick resolution in case of equipment issues, we may require a valid CA/ID driver’s license for booking verification.

 Q: Can I pick up rentals myself?
A: No. due to strict insurance restrictions, we do not offer self-pickup. All rentals are delivered and set up by our team. When available, the latest pickup time offered is midnight. 

Q: Can we set up in parks?
A: Yes, parks are ideal for our games, but please check if permits are required by your local Parks and Recreation Department.

Q: What events are the games suitable for?
A: Our life-size games are perfect for birthdays, corporate events, bar mitzvahs, and more!

 Q: Do you have insurance?
A: Yes, we are fully insured. If your venue requires a certificate of insurance, please notify us in advance and provide the necessary paperwork. This allows us sufficient time to process the request with our insurance provider. Please note that an additional fee will apply for this service. 

Q: What is your cancellation policy?
A: Cancellations made at least 2 weeks prior are eligible for a credit, though the deposit is non-refundable. If canceled less than 2 weeks in advance, no refund is issued, but a credit can be applied to future rentals within 1 year.

Q: Can I make changes or cancel after full payment?
A: We can accommodate reasonable changes, but no downgrades. Cancellations after full payment are subject to a 50% cancellation fee in addition to the deposit.